Privacy Policy

Last updated: 2026

This Privacy Policy explains how Labuanbajopropertyinvest (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you visit or use our website and related services.

Labuanbajopropertyinvest is an independent Labuan Bajo, Flores, Indonesia guide and concierge website, operated by Bali Premium Trip and published by Juara Holding Group.

By using this website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our website and services.

Who We Are and Contact Details

Operator: Bali Premium Trip
Publisher: Juara Holding Group
Website: labuanbajopropertyinvest.com
Contact email: [email protected]

For any questions or requests related to this Privacy Policy or your personal data, please contact us by email.

What Personal Data We Collect

Data You Provide Directly

We collect personal data that you choose to provide, including:

Contact forms: name, email address, phone/WhatsApp number, country of residence, and any information you include in the message (such as travel plans, property interests, budget, and preferences).
Email or WhatsApp communications: the content of your messages, contact details, and our correspondence with you.
Bookings or service inquiries: if you ask us to arrange services (e.g., tours, property viewings, concierge support), we may collect details needed to process those requests, such as dates, group size, accommodation details, and any special requests.

Data Collected Automatically

When you visit our website, we automatically collect certain information:

Server logs: IP address, browser type, device type, operating system, referring URLs, pages viewed, date and time of access, and error logs.
Cookies and similar technologies: identifiers that help us remember your preferences, understand how visitors use our site, and improve performance.
Analytics data: aggregated statistical information about how visitors interact with our website, such as page views, time on page, and navigation paths.

How We Use Your Personal Data

We use your personal data for the following purposes:

Providing and managing services: to respond to your inquiries, provide Labuan Bajo guidance, plan or coordinate property or concierge-related services, and manage your requests.
Communication: to contact you by email or WhatsApp regarding your inquiries, service confirmations, updates, and support.
Improvement of the website and services: to understand how visitors use our site, fix technical issues, and improve content and functionality.
Marketing and information (where allowed by law): to send relevant information about Labuan Bajo, services, or offers, subject to your consent or applicable legal basis. You can opt out at any time by contacting us or using any unsubscribe method provided.
Security and fraud prevention: to monitor for and prevent unauthorised access, abuse, or fraudulent activity.
Compliance with law: to comply with legal obligations, respond to lawful requests, and protect our legal rights.

Legal Bases for Processing

For visitors from the European Union and the United Kingdom, we process personal data on the following legal bases under the GDPR:

Consent: for certain uses of cookies and for direct marketing communications where required.
Contract and pre-contractual steps: to respond to your inquiries and provide services you request.
Legitimate interests: to operate and improve our website, ensure security, and conduct basic analytics, provided these interests are not overridden by your rights and interests.
Legal obligation: where processing is necessary to comply with laws or regulations.

Cookies and Analytics

Our website uses cookies and similar technologies to collect and store certain information when you visit.

Types of Cookies We May Use

Strictly necessary cookies: required for core site functionality and security. These cannot usually be disabled through our systems.
Performance and analytics cookies: help us understand how visitors use our site, such as which pages are visited and for how long, so we can improve content and navigation.
Functionality cookies: may remember your preferences or previous choices to improve your experience.

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of the website.

We may use third-party analytics services (for example, tools similar to Google Analytics). These providers use cookies and similar technologies to collect and analyse information about site usage and to report on activities and trends.

Third Parties and Data Sharing

We do not sell your personal data. We may share your information in the following limited situations:

Service providers: with trusted third parties that help us operate our website and services, such as:
- Web hosting and server providers
- Website maintenance and security providers
- Analytics service providers
- Email and communication platforms (including WhatsApp and email hosting)
Local partners and suppliers: with your knowledge and where necessary to fulfil your requests (for example, tour operators, property agents, or concierge partners in Labuan Bajo or elsewhere), only with the information needed to arrange the service.
Legal and regulatory authorities: where required by applicable law, court order, or government request, or to protect our rights, safety, or property or that of others.
Business restructuring: in connection with any merger, sale, or transfer of our business or assets, in which case personal data may be transferred as part of the transaction, subject to appropriate safeguards.

All such third parties are expected to handle your personal data in line with applicable data protection laws and this Privacy Policy, and to use it only for the purposes for which it was provided.

Data Retention

We keep personal data only for as long as necessary for the purposes described in this Policy or as required by applicable law. In general:

Contact form and communication data are kept for as long as needed to handle your inquiry and maintain a record of our interactions, and may be stored for a reasonable period for reference, service history, or legal reasons.
Analytics and log data may be kept for a limited period necessary for analysis, security, and troubleshooting, after which it may be aggregated or anonymised.
If we are required by law to keep certain information for a longer period, we will do so only as long as that legal obligation applies.

When data is no longer needed, we will delete it or anonymise it in a secure manner.

Your Rights Under Indonesia’s Personal Data Protection Law (UU PDP No. 27/2022)

Under Indonesia’s Personal Data Protection Law, you have rights including, where applicable:

The right to obtain information about the processing of your personal data.
The right to access and obtain a copy of your personal data.
The right to correct or complete inaccurate or incomplete personal data.
The right to delete your personal data in certain circumstances.
The right to withdraw consent where processing is based on your consent.
The right to object to or limit certain processing, as provided by law.
The right to complain to the relevant supervisory authority.

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before responding to your request.

Your Rights Under the GDPR (EU/UK Visitors)

If you are located in the European Union or the United Kingdom, you may have the following rights under the GDPR and equivalent UK laws:

Access: to obtain confirmation whether we process your personal data and, if so, access to that data.
Rectification: to request that inaccurate or incomplete personal data be corrected.
Erasure: to request deletion of your personal data in certain circumstances (“right to be forgotten”).
Restriction: to request limitation of processing in specific cases.
Data portability: to receive personal data you provided to us in a structured, commonly used, machine-readable format, and to transmit it to another controller where technically feasible.
Objection: to object to processing based on legitimate interests, and to object at any time to processing for direct marketing.
Withdraw consent: where we rely on consent, you can withdraw it at any time, without affecting prior processing.
Complaint: to lodge a complaint with a supervisory authority in your country of residence, place of work, or place of the alleged infringement.

To exercise your rights, contact us at [email protected]. We will handle your request in line with applicable law.

International Data Transfers

Our website is operated from Indonesia. Depending on where you are located and the third-party providers we use, your personal data may be transferred to and stored in other countries, which may have different data protection standards than those in your home country.

Where we transfer personal data across borders, we aim to ensure that appropriate safeguards are in place, such as contractual protections or other measures required by applicable law, to protect your personal data.

Data Security

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or destruction. These measures may include access controls, secure server configurations, encryption in transit where appropriate, and regular monitoring.

However, no system or transmission over the internet can be guaranteed to be completely secure. You are responsible for taking reasonable steps to keep your information safe when communicating with us.

Children’s Data

Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal data from children under 18. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so that we can take appropriate action, such as deleting the data where required.

Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will revise the “Last updated” date at the top of this Policy. Significant changes may be communicated by additional notice on our website.

Your continued use of the website after any update means that you accept the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your personal data.

How to Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our handling of your personal data, please contact us at:

Email: [email protected]